Refund Policy
- All refund requests will be evaluated on a case by case basis and are NOT guaranteed. If a refund is granted, an admin fee of $50 will be deducted from the refunded amount.
- LUG Does not provide refunds for to the following situations:
a) Player injuries, changes in physical condition, or changes in circumstance.
b) Teams or individuals who are suspended or ejected from leagues due to any breaches of Player Code of Conduct Policy (e.g. fighting, alcohol at facilities, etc).
c) For closures due to inclement weather, defaulted, cancelled or rescheduled games. This includes LUG losing Facility contracts due to players breaking facilities rules ex. If the City cancels our contracts because players broke the rules. - All refund requests must be submitted by email.
- For COVID specific situations please see our Return to Play page here.
If a refund is granted, it is the responsibility of the team/individuals to ensure that their total team fee is paid in full. We strongly recommend that players ensure their team captains are aware of any and all refund requests.
